FAQ
What exactly does iPad insurance insure ?
Why do I need iPad insurance?
What is covered?
Is there an excess payment?
Just whose iPad is covered?
Is my iPad covered worldwide?
Do I have to show receipts in the event of claiming?
Is there an age restriction on the ipad?
What is the claims procedure?
Do I have to complete a written claims form?
Who is the policy underwritten by?
When does the insurance commence?
How do I claim?
Can I cancel the iPad insurance?
What if I have need to make a complaint?
Who do I contact regarding a complaint?
What next?
I still can't find the answer!
What does iPad insurance insure?
iPad insurance provides insurance for iPads. We will also soon be offering multi gadget cover.
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Why do I need iPad insurance?
Many home insurance policies do not cover accidental damage or theft. iPad insurance offers iPad insurance protection with accidental damage and theft as standard, including theft cover
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What is covered under the ipad insurance policy?
Theft and this includes theft from a secure premises and a secure vehicle, accidental damage including liquid damage, worldwide cover.
Is there an excess fee?
Yes there is an excess fee of £75.
iPad insurance will cover you as well as your immediate family, which includes your mother, father, spouse, domestic partner and children who you are responsible for.
Yes, your iPad insurance is applicable abroad for up to sixty days
Do I need to provide receipts?
Yes, in the event of a claim you will need to provide receipts or some proof of purchase for all items you are claiming for. To speed up the process you may send a copy of receipts at the start of your policy to the address below. This will be kept on file and use them to verify the items in the event of a claim.
Is there an age restriction on the items I can Insure?
For iPad insurance the item must be less than 6 months old.
In the event of a claim you must:
- Report the theft to the police within 24 hours
- If your claim relates to a faulty item, the faulty item must be provided
- Contact Supercover Insurance within 48 hours of discovery of any claim as
failure to comply with the above may result in your claim being delayed or rejected
Once all the requested information has been received Supercover will process your claim within 48 hours
Do I have to complete a written claims form?
No. The majority of the claims made are processed via telephone, however you may claim online if you find this easier. Unlike many other insurers, you won't have to delay your claim while waiting for paperwork to be posted between insurance company and claimant.
Who is the policy underwritten by?
Equity Red Star who is managed by Equity Syndicate Management Limited, which is authorised and regulated by the Financial Services Authority. Equity Syndicate Management Limited is registered in England number 426475.
Your ipad cover begins when your first premium for the insurance is paid. If the reseller has arranged for you to have a period of free insurance, your cover will commence at point of sale
You can make a claim by calling 0871 222 1130 or writing to:
Claims Department
204 Cumberland House
80 Scrubs Lane
London
NW10 6RF
Telephone: 0871 222 1130
E-Mail: claims@supercoverinsurance.com
Cancellations must be in writing. If you are cancelling the insurance within a “free” period of insurance then no notice is required, thereafter, or in all other cases, one month cancellation notice is due. You can e-mail cancellations@supercoverinsurance.com or write to 204 Cumberland House, 80 Scrubs Lane , London NW10 6RF
Although we endeavor to meet our customers' expectations at all times, we understand that from time to time complaints may arise. Our complaints handling procedures are designed to comply with the rules prescribed by the Financial Services Authority and our aim is to resolve any complaints that we receive both fairly and promptly.
Who do I contact regarding the complaint?
In the first instance, your complaint should be addressed to The Customer Services Manager at:
Claim Department
204 Cumberland House
80 Scrubs Lane
London
NW10 6RF
Within 1 - 5 days of receipt of your complaint you will receive a letter. This will either be a response to your complaint or if we are not able to respond at this time we will inform you of who is handling your complaint, provide a reference for your complaint, and explain why we are unable to respond at this time
If after 4 weeks, we have still unable to resolve your complaint you will receive a further letter informing you of our progress.
If after a further 4 weeks we are still unable to resolve your complaint you will receive a letter explaining why we cannot respond to your complaint. We will indicate when we expect to respond and will provide details of your right to refer your complaint to The Financial Ombudsman Services
We will endeavour to deal with all complaints in the instance within which they occur. Where this is not possible, we will endeavour to deal with the complaint with 5 working days
Any reference to any of the above will not affect your right to take legal proceedings
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